Yaniv Ran

Orchestrated the establishment and strategic growth of the IT department, aligning technology initiatives with organizational goals to drive operational excellence and cost efficiency.

• Achieved over $1.3M in cost savings within three years by leading strategic system consolidation, reducing enterprise systems from 170 to 110, and optimizing vendor negotiations.
• Directed global IT operations across North America, EMEA, and Australia, leading a team of 6 IT professionals to ensure seamless infrastructure and support.
• Improved IT service delivery by decreasing support ticket volume by 20% year-over-year and elevating SLA resolution rates to 95% within 2 days.
• Collaborated cross-functionally with Sales, Marketing, Security, Finance, and Compliance teams to implement and maintain secure, audit-ready infrastructure, achieving SOC 2 and ISO 27001 compliance.

Managed global IT operations and support, ensuring business continuity and optimizing infrastructure for distributed teams across multiple continents.

• Directed global IT operations and support for teams spanning Canada, the US, Australia, and Vietnam, maintaining critical infrastructure including Jamf, Ubuntu Servers, and GSuite.
• Successfully transitioned the entire company to a fully remote operational model during the pandemic, ensuring uninterrupted productivity and collaboration.
• Implemented system consolidation initiatives that significantly reduced operational costs and enhanced overall team productivity.

Scaled IT infrastructure and managed distributed teams to support rapid organizational growth, implementing essential systems for global operations.

• Scaled IT infrastructure to support a 230%+ employee growth, from 30 to over 100 employees, within a rapid 6-month timeframe.
• Managed and supported distributed IT teams across Canada, Europe, and South America, ensuring seamless operations for global expansion.
• Implemented and maintained core enterprise systems, including Zoho, Office365, and Box, to enhance organizational efficiency and collaboration.

Supervised a 12-member Tier 1 Tech Support team, enhancing service delivery through training, agile practices, and ITSM platform upgrades.

• Led and mentored a 12-member Tier 1 support team, developing and launching technical training and performance improvement programs.
• Contributed to the implementation of agile methodologies and the upgrade of ITSM platforms, streamlining support operations and improving efficiency.

Developed full-stack web applications and integrated APIs, contributing to critical product features and securing new business partnerships.

• Developed a custom enterprise shift-scheduling platform utilizing Ruby on Rails and React, enhancing operational efficiency for clients.
• Engineered and integrated RESTful APIs with affiliate systems, delivering key features that directly contributed to securing new partnerships and clients.

Led the development of the Minimum Viable Product (MVP) for a new company site, integrating customer feedback to refine product-market fit.

• Developed the Minimum Viable Product (MVP) for the company's core platform using Ruby on Rails, establishing foundational technology.
• Engaged directly with clients and potential customers to collect critical feedback and data, informing product development and strategic direction.

Managed IT and development operations during aggressive scaling, stabilizing infrastructure and implementing agile methodologies to drive significant user growth.

• Oversaw IT and development during a period of aggressive scaling, achieving minimal website downtime and contributing to a 100% user base growth.
• Led the migration of core systems to a new Kentico CMS and co-location infrastructure, enhancing scalability and performance.
• Introduced agile workflows across development teams, resulting in a 40% reduction in development time for marketing experiments.

Developed and executed a comprehensive data conversion plan, migrating over 70,000 insurance certificates from legacy systems to a modern SQL application.

• Analyzed and developed a conversion plan for over 70,000 insurance certificates from legacy DB2 and flat-file systems to a new MS-SQL 2000 application.
• Successfully developed and executed the end-to-end data migration process for both claims and certificates systems, ensuring data integrity.

Developed and modified DotNetNuke modules using C# and VB.NET, integrating external APIs to enhance website functionality.

• Developed and modified various modules for DotNetNuke using C# and VB.NET (Framework 3.5, Linq), enhancing platform capabilities.
• Integrated external APIs, including Google API and Moneris/Beanstream, to enable seamless communication with various web services.

Conducted pre-sales and technical presentations for enterprise Identity Management systems, securing project agreements and overseeing complex system migrations.

• Led pre-sales efforts, Proofs of Concept (POCs), and technical presentations for enterprise Identity Management systems (Sun IDM, CA IDM), directly contributing to new project agreements.
• Developed custom Java data connectors and managed complex system migrations, ensuring successful integration and data integrity.

Managed the development team for a real-time online trading system and built a comprehensive, multi-language corporate website and CMS.

• Managed the online-trading development team, overseeing the creation of a real-time chat and trading system.
• Developed and implemented the company's corporate website and Content Management System (CMS) with a multi-language interface.

Led a 9-member development team, overseeing the design and implementation of over 40 applications for processing and displaying extensive company data.

• Led a team of 9 developers, managing both web frontend (ASP 4.0, CGI, C++) and data backend (Clipper, DB2) development.
• Designed, developed, and documented over 40 applications for data processing and display, handling over 1 million company records.